1. Booking and Payment

• All appointments must be booked in advance, no walk-ins available.

• Payment is due at the time of the appointment

• Accepted payment methods include card & cash.

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2. Cancellations and No-Shows

• A 24-hour notice is required for cancellations or rescheduling to avoid a cancellation fee.

• No-shows could be charged the full cost of the treatment.

• Late arrivals may result in a shortened treatment time or rescheduling.

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3. Treatment and Health

• Clients must inform the therapist of any medical conditions or skin concerns prior to treatments.

• Some treatments may not be suitable for individuals with certain skin conditions or allergies.

• The practitioner reserves the right to refuse treatment if the client’s health or safety could be at risk.

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4. Consent

• By booking an appointment, the client consents to the treatment and agrees to follow any pre- or post-care instructions provided.

• If at any time the client feels uncomfortable during a treatment, they should immediately inform the therapist.

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5. Refunds and Complaints

• Refunds are only issued under specific circumstances, such as dissatisfaction with the results or if a treatment was not performed to professional standards.

• Any issues or complaints must be raised within 2 days of the appointment.

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6. Gift Vouchers

• Gift vouchers are valid for 12 months from the date of purchase.

• Gift vouchers are non-refundable.

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7. Photography and Media Consent

• By booking an appointment, the client agrees to allow photos or videos to be taken during or after the treatment for marketing purposes.

• If the client does not consent, they should notify the practitioner beforehand.

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8. Liability

• The practitioner is not responsible for any adverse reactions resulting from the treatment unless they are caused by professional negligence.

• Clients should follow all post-treatment advice to ensure the best possible results and minimize any risk of side effects.